SHIPPING POLICY

Introduction

This Shipping Policy outlines the official shipping, processing, and delivery terms for all orders placed on our official website. It applies to all customers and all product categories available on our platform, including base skincare and makeup products, multi-functional liquid cosmetics, makeup palettes, facial brightening and contouring products, makeup color palettes, makeup mirrors, makeup remover products, and false eyelashes. Our policy is formulated to provide clear, consistent, and transparent logistics arrangements for global users and ensure a stable and reliable shopping experience worldwide.

Order Processing Time

All valid and successfully paid orders will undergo standard pre-shipping verification, product inspection, packaging, and logistics arrangement. Our official order processing timeframe is 1 to 3 working days. Processing days exclude weekends and official holidays. During peak shopping seasons or routine warehouse maintenance periods, order processing may experience slight delays, and our team will process all orders in chronological order to guarantee equal service standards for every customer.

Global Delivery Timeframe

We provide unified standard delivery services for all global regions with consistent delivery cycle standards for all destinations. The estimated global delivery time ranges from 6 to 12 working days after order shipment. This unified delivery window applies to all international regions with no differentiated regional delivery rules. Please note that working days do not include weekends, public holidays, and unforeseen logistics suspension periods.
We do not offer expedited shipping options. All orders will be delivered via our standard official shipping channel to ensure stable packaging safety and consistent logistics efficiency for every global order.

Free Shipping Terms

We provide 100% free shipping for all products across the entire website. There are no minimum order quantity, minimum order amount, or regional restrictions to qualify for free shipping. All orders placed on our platform will enjoy fully waived delivery fees, with no hidden logistics charges, handling fees, or additional surcharges of any kind. This free shipping policy is permanently valid for all regular orders and applies to all global customers equally.

Payment & Currency Standard

All shipping-related settlements and product transactions on our website adopt USD as the unified settlement currency. All freight and product pricing standards are based on US dollars, ensuring unified, transparent, and consistent pricing rules for global users without complicated exchange rate adjustments or additional conversion fees.

Shipping Address Guidelines

Customers are required to fill in accurate, complete, and valid shipping information during order placement, including detailed recipient name, precise delivery address, and valid contact information. Incomplete or incorrect address information may lead to delivery delays, package return, or failed delivery. We will not be responsible for logistics abnormalities caused by manually incorrect customer information. If you need to modify your shipping address, please submit modification requests before the order is processed and shipped.

Package Protection & Logistics Tracking

All beauty products are professionally packaged with protective packaging materials to avoid extrusion, damage, or leakage during long-distance transportation. After the order is shipped, customers can track the latest logistics status through the official tracking channel. We recommend that customers check the package condition in a timely manner after delivery. For any package damage, missing items, or logistics exceptions, please contact our customer support team promptly for follow-up processing.

Unforeseen Delivery Delays

While we strictly follow the official 6–12 working days delivery cycle, occasional delays may occur due to uncontrollable factors including international customs clearance procedures, regional logistics suspension, extreme weather conditions, and public emergency events. We will actively follow up on delayed orders and provide timely logistics updates to ensure every package reaches the customer safely.

Policy Updates

We reserve the right to revise, adjust, and update this Shipping Policy in accordance with operational optimization and service upgrade needs. All updated clauses will take effect immediately after being officially published on the website. Your continued browsing, ordering, and use of our platform services after policy updates constitute your acceptance of the latest shipping terms.

Contact Support

If you have any inquiries regarding order processing status, delivery cycles, free shipping rules, or other logistics-related issues, please reach out to our professional customer service team via the Contact Us page. All official contact information and support channels are displayed on the Contact Us page for your consultation and assistance.