CUSTOMER SERVICE POLICY

Overview

This Customer Service Policy outlines standardized, transparent service rules for all customers shopping on our official website. We are committed to providing secure, convenient, and reliable global shopping services with consistent regulations for all regional users. All service terms cover order processing, global delivery, payment rules, return and refund services, and customer consultation support, aiming to protect every customer’s shopping rights and deliver a premium and hassle-free beauty shopping experience.

Payment Policy

The official and unified currency for all transactions on our website is United States Dollar (USD). All product prices, order settlements, and service-related fees are calculated and charged uniformly in USD. There is no optional multi-currency switching on the platform, which effectively avoids exchange rate fluctuations and complicated currency conversion procedures, ensuring that all global customers enjoy consistent, clear, and transparent pricing standards with no hidden charges.

Shipping & Delivery Policy

We provide completely free shipping services for all products with no minimum order requirement, no handling fees, and no additional delivery charges for any valid order worldwide. All orders will be processed and arranged for shipment within 1 to 3 working days after the order is successfully placed and verified. Our team strictly follows standardized order processing procedures to ensure timely order confirmation, packaging, and dispatch.
A unified global delivery time of 6 to 12 working days is applicable to all regional orders. We implement consistent standard delivery services for all customers, with no expedited delivery options available. The delivery cycle is fixed and unified globally, ensuring stable, reliable, and equal delivery efficiency for every user, regardless of the shipping destination.

Return & Refund Policy

Return Terms

We support a 60-day return service for all eligible products purchased on our website. Customers can initiate a return application within 60 days from the date of order purchase if the products meet the return conditions. All returned products must remain in unused, unopened, and intact condition with original packaging and accessories attached to qualify for return review.

Refund Processing

After we receive and verify your returned products and confirm that the return application complies with our policy rules, we will initiate the official refund process. All refunds will be completed within 5 to 10 working days. The refund will be returned via the original payment channel. We strictly follow standardized refund procedures to ensure efficient and safe fund arrival and fully safeguard customers’ legitimate consumption rights and interests.

Customer Consultation & Support

We provide professional and targeted customer support for all pre-sales consultation, in-sales order questions, and after-sales service demands. For any questions about product details, order processing, shipping status, return and refund procedures, and other service-related issues, please contact us through the Contact Us page on our official website. All official contact methods and dedicated customer service channels are published on the Contact Us page, and our professional customer service team will respond to your inquiries professionally and efficiently.

Service Commitment

We always adhere to the customer-first service concept and implement unified, fair, and standardized service standards for all global customers. From product quality control to order logistics distribution and after-sales guarantee services, we strictly control every service link to ensure a standardized, transparent, and reassuring shopping experience. We will continuously optimize our service system, upgrade customer service quality, and solve users’ shopping problems with professional, efficient, and rigorous service standards.