REFUND POLICY

Introduction

This Refund Policy clearly defines the standardized rules for returns, refunds, and compensation services for all orders placed on our official website. It is formulated to ensure a fair, transparent, and secure shopping experience for all global customers. This policy applies to all product categories sold on our platform, including base skincare and makeup products, multi-functional liquid cosmetics, makeup palettes, brightening and contouring makeup products, makeup color palettes, makeup mirrors, makeup removal items, and false eyelashes. By completing a purchase on our website, you agree to fully accept and comply with the refund terms stated below.

General Eligibility for Returns and Refunds

We provide a unified and customer-friendly return and refund service for all global users. Customers are entitled to apply for a return and subsequent refund within 60 days from the date of order purchase. To qualify for a valid refund request, all returned items must be kept in original, unused, unopened, and undamaged condition. Products must be returned with their original packaging, accessories, and labels intact. Any products that have been used, damaged by human factors, improperly stored, or discarded of original packaging will not be eligible for refund approval.
All products on our website enjoy free shipping service. Our free shipping benefit does not affect customers’ legitimate rights to apply for returns and refunds within the valid period. All return applications will be reviewed equally in accordance with unified official standards regardless of order amount or shipping region.

Order Processing and Refund Timeline

Once we receive and inspect your returned goods and confirm that the items fully comply with our return eligibility requirements, we will immediately initiate the official refund procedure. The entire refund processing period takes5 to 10 working days to complete. The refund will be credited back through the original payment method used for the order transaction.
All order transactions on our platform are settled in USD as the unified currency, and all refunds will be processed in USD accordingly. We maintain a fixed and standardized refund process for all regional customers to ensure consistent processing efficiency and fund safety.

Non-Refundable Situations

To standardize service management and protect legitimate operational interests, the following situations are not eligible for refund services: products that exceed the 60-day valid return period; products that have been opened, used, worn, or partially consumed; artificial damage, stains, or deformation caused by improper use or storage; missing original packaging, accessories, or product labels; customized products or special promotional bundle products specified as non-returnable; and invalid return applications that fail to pass official verification.

Return Shipping Rules

Our store provides free outbound shipping for all customer orders. However, the return shipping cost is borne by the customer unless the return is caused by our official errors, including wrong item delivery, missing items, or product quality problems before use. All return arrangements must comply with our official return process; unauthorized return delivery without official system confirmation will not be accepted for refund processing.

Abnormal Order Prevention Rules

We strictly regulate malicious returns and abnormal order behaviors. For frequent unreasonable return applications, batch trial returns, or other abnormal operation behaviors that violate shopping fairness, our platform has the right to suspend the review of refund applications and conduct further verification. We adhere to the principle of fair service to protect the legitimate rights and interests of both customers and the platform.

Policy Updates

We reserve the right to update and optimize this Refund Policy according to business and service upgrade requirements. All revised terms will take effect immediately after being published on the official website page. Continued use of our website and continued placement of orders after policy updates will be deemed as your recognition and acceptance of the latest refund rules.

Contact Support

If you have any questions about return eligibility, refund progress, policy details, or special situation applications, please contact our customer service team through the Contact Us page on our official website. All official contact methods and support channels are displayed on the Contact Us page, and we will provide professional and timely service replies for all your refund-related inquiries.